Some of the most important conversations in a professional career are also the most challenging. Whether addressing conflict, communicating risk, delivering difficult feedback, or managing high-pressure discussions, effective communication is essential. This product provides practical tools for leading difficult conversations while maintaining trust, professionalism, and productive outcomes.
Learner Outcomes
After completing this product, learners will be able to:
- Prepare for and lead difficult conversations with confidence and professionalism.
- Apply communication techniques that reduce conflict and encourage productive dialogue.
- Deliver challenging messages while preserving trust and relationships.
- Navigate high-pressure communication situations involving risk, disagreement, or uncertainty.
Speakers
Debra Zabloudil, FACHE
Founder & CEO, The Learning Studio
Debra Zabloudil is Founder and CEO of The Learning Studio, a consulting firm focused on leadership development, learning strategy, and professional education. She has extensive executive leadership experience across healthcare, higher education, and associations, helping organizations develop leaders, strengthen workplace cultures, and create impactful learning experiences.
Norberto Chaclin
Executive Vice President & Chief Research & Development Officer, Mondelez International
Norberto Chaclin serves as Executive Vice President and Chief Research & Development Officer for Mondelez International, where he leads global R&D strategy and innovation. He brings extensive experience translating science, consumer insights, and business priorities into successful products and growth strategies. His perspective focuses on executive communication, organizational influence, and leadership at a global scale.
Cherie Floyd
Vice President, Research & Development, The J.M. Smucker Company
Cherie Floyd is Vice President of Research & Development at The J.M. Smucker Co., where she leads innovation and product development efforts across multiple business categories. Her career has centered on connecting scientific excellence with consumer needs and business priorities. In this series, she shares practical insights on communication, leadership influence, and engaging effectively with senior executives and cross-functional teams.
Upon completion of any online course, you will be able to view and print a personalized Certificate of Completion. You will have access to this course for one year from the date of purchase.
Some of the most important conversations in a professional career are also the most challenging. Whether addressing conflict, communicating risk, delivering difficult feedback, or managing high-pressure discussions, effective communication is essential. This product provides practical tools for leading difficult conversations while maintaining trust, professionalism, and productive outcomes.
Learner Outcomes
After completing this product, learners will be able to:
- Prepare for and lead difficult conversations with confidence and professionalism.
- Apply communication techniques that reduce conflict and encourage productive dialogue.
- Deliver challenging messages while preserving trust and relationships.
- Navigate high-pressure communication situations involving risk, disagreement, or uncertainty.
Speakers
Debra Zabloudil, FACHE
Founder & CEO, The Learning Studio
Debra Zabloudil is Founder and CEO of The Learning Studio, a consulting firm focused on leadership development, learning strategy, and professional education. She has extensive executive leadership experience across healthcare, higher education, and associations, helping organizations develop leaders, strengthen workplace cultures, and create impactful learning experiences.
Norberto Chaclin
Executive Vice President & Chief Research & Development Officer, Mondelez International
Norberto Chaclin serves as Executive Vice President and Chief Research & Development Officer for Mondelez International, where he leads global R&D strategy and innovation. He brings extensive experience translating science, consumer insights, and business priorities into successful products and growth strategies. His perspective focuses on executive communication, organizational influence, and leadership at a global scale.
Cherie Floyd
Vice President, Research & Development, The J.M. Smucker Company
Cherie Floyd is Vice President of Research & Development at The J.M. Smucker Co., where she leads innovation and product development efforts across multiple business categories. Her career has centered on connecting scientific excellence with consumer needs and business priorities. In this series, she shares practical insights on communication, leadership influence, and engaging effectively with senior executives and cross-functional teams.
Upon completion of any online course, you will be able to view and print a personalized Certificate of Completion. You will have access to this course for one year from the date of purchase.
